Return Policy

We value customer satisfaction and aim to provide transparent and fair return policies. Please review the terms below carefully before making a purchase.

Wholesale Purchases (Non-Refundable)

All wholesale products purchased in large quantities at discounted wholesale prices, including bulk orders and pallet merchandise, are final sale.

• Wholesale items are purchased directly from our warehouse

• No refunds, returns, or exchanges are permitted

• This policy applies regardless of reason, including change of mind or excess inventory

Retail Purchases (15-Day Return Policy)

For retail items purchased from our store or warehouse at regular or retail discount prices, we offer a 15-day return policy.

• Returns must be initiated within 15 days of the original purchase date

• Items must be unused, unopened, and in original packaging

• A valid receipt or proof of purchase is required

• Approved returns may qualify for:

  • Refund to the original payment method, or

  • Exchange, subject to item availability

Refunds are processed after inspection and approval.

Final Sale Items (No Refunds or Exchanges)

The following items are strictly non-returnable and non-refundable:

• Wholesale purchases of discounted or pallet merchandise

• Seasonal or clearance items

• Sale or promotional items

• Free or complimentary products

• Perfumes and fragrances

• Health, beauty, or personal care products

For hygiene and safety reasons, these items cannot be accepted once sold.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will review the case and provide a suitable resolution where applicable.

Contact Information

For return requests or questions regarding this policy, please contact our support team through our official website contact page.